About 90% of customers consider a quick reaction from support to their inquiry to be very important.Īfter reaching out to the customer support team, about 60% of customers prefer a maximum 10 minutes reply or support, live chat statistics show. Tech-savvy customers are more familiar with the messaging platforms nowadays and research shows that 79% prefer live chat due to instant support access. At the same time, customer demands are increasing, and businesses need to meet them. One of the common drivers of this growth is digitalization, with many companies introducing tools to automate their operations and improve efficiency. By 2022, about 85% of businesses are expected to opt for live chat support.ĭespite having been around for a while, web chat customer service has only gained traction in the last decade.
Number one chat how to#
Here’s what you need to know to figure out how to go about it. But to give your audience a high-quality experience, you need to find a perfect balance and harness the power of technological advancements just right. Live chat statistics show that this form of communication has become a top customer choice.
If you are not there to meet their demands, they will just leave.
While until recently it was enough to list your call center number and social media icons on your website, which no longer cuts it -customers demand real-time communication, and more often than not, they want it online.
The advancement of technology has brought about a massive shift in customer behavior.
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